Return Policy

The User has the right to withdraw from the Purchase Agreement, without any penalty and without specifying the reason, within 14 (fourteen) days from the date he/she has received the Products.

In case of multiple purchases made by the User with a single order and delivered separately, the term of 14 (fourteen) days starts from the date he/she has received the last Product.

In order to exercise the right of withdrawal the User must notify the Seller by means of an explicit declaration, which may be sent by registered letter with return receipt or by e-mail to the address returns@eleonorabonucci.com or to a different address that is subsequently communicated to the User by the Seller.

Below is the standard withdrawal form that the User can use to withdraw from the Purchase Agreement and send by email to returns@eleonorabonucci.com:

Seller details: Eleonora Bonucci S.r.l., Tax Code / VAT number 02025100567, with registered office in 01100 Viterbo (VT), Via dell’Industria SNC, e-mail: returns@eleonorabonucci.com, tel: 0039 0761398011

Hereby I (*)

I notify the withdrawal from my Purchase Agreement with order number (*)

Ordered on (*) and received on (*)

For the following Product (*) specify if one or more Products indicating code and size

By asking to receive either an exchange* (only the same exact model but different size specifying for which Product returned in case of multiple Products) or a refund (specify for which Products returned in case of multiple Products).

We would like to inform our customers that size exchanges are not authorized for Kids category items. However, the User can proceed with the refund request for the Kids items.

If the User complies with all the conditions set out, the shipping costs relating to the return of the Products will be borne by the Seller, with the exception of any customs duties.

The Products must be returned intact, in their original packaging, complete in all their parts (including packaging, labels and any documentation and accessory equipment: e.g. manuals, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the Seller will refund the Total Price paid by the User for the purchase of the Products subject to the withdrawal, within a maximum period of 14 (fourteen) days from receipt of the Product/s or until the User demonstrates that he has returned the Products to the Seller. With reference to non-EU Users, it is specified that the reimbursement of the Total Price will not include shipping costs and any customs duties.

The right of withdrawal applies to the Product purchased in its entirety; therefore, if the Product is made up of several components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product, unless otherwise agreed upon between the Seller and the User.

In any case, it is understood that the User will not be entitled to any type of warranty in relation to any Product or to any defective component if, unless otherwise provided and in compliance with the applicable law:

  • the Products have been repaired or altered by persons other than the manufacturer and/or the Seller or any other authorized person; and/or
  • the lack of conformity of the Product has occurred after the deadline of 24 (twenty-four) months from the delivery of the Product and/or the action is proposed after the prescription period of 26 (twenty-six) months from the delivery of the Product; and/or
  • the defects are due (in whole or in part) to misuse, improper use or storage or maintenance performed by persons other than the manufacturer, the Seller or any other authorized person - or without observing the instructions supplied with the delivered Product; and/or
  • the lack of conformity derives from instructions or materials provided by the User;
  • in returning the Products, the User has not complied with the return conditions provided for by art. 11.8. For more details read: General Terms Of Sale

The User is informed that the Seller may suspend the reimbursement until it has received the Products or the User proves that he/she has returned the Products to the Seller.

The Seller will make the refund using the same payment method chosen by the User during the purchase. The Seller may use a different means of payment only on condition that the User agrees to such change. In any case, Users are informed that in the event that, during the purchase phase, the payment was made by cash on delivery, the refund can only be made by bank transfer to the IBAN that the User will communicate to the Seller. Therefore, reimbursement by different methods is excluded (by way of example, reimbursement by prepaid cards).

For more details read: General Terms Of Sale