Users are also informed that shipments are made with the DDP (Delivery Duty Paid) service throughout EU, USA, South Korea, Hong Kong, UK and Japan, while in countries other than those indicated, shipments are made with the DAP (Delivery At Place) service, for which the customs duties will be borne by the User.
We do apologize for the inconvenience but our shipping services to and from to Russia, Belarus and Ukraine are temporarily suspended. We are closely monitoring the situation and we will keep you updated on any further developments. For more details contact our customer care at customerservice@eleonorabonucci.com.
Users are expressly informed that it is not possible to purchase Products with a value of less than Euro 50.00 (fifty/00). In countries belonging to the United Kingdom it is not possible to purchase Products with a value of less than Euro 180.00 (one hundred and eighty/00);
Eleonora Bonucci S.r.l undertakes to ship the purchased Products, by express courier, to the address indicated by the User in the order form, no later than 30 (thirty) days from the date of receipt by the User of the Order Confirmation Notice or, if later, from the date of receipt of payment by Eleonora Bonucci S.r.l.
The User is expressly informed that delays may occur for reasons not attributable to Eleonora Bonucci S.r.l, such as, by way of mere example:
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any customization of the Products;
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delivery area;
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unforeseeable circumstances and/or force majeure;
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sale or promotion period.
When ther order has been shipped, the User will receive an e-mail with the tracking number.
If for any reason Eleonora Bonucci S.r.l is unable to fulfill the delivery within the aforementioned terms, Eleonora Bonucci S.r.l will contact the User asking him/her if he/she prefers to continue the purchase, setting a new delivery date, or withdraw from the Purchase Agreement.
The delivery shall be deemed to have taken place when the delivery receipt is signed at the shipping address provided by the User during the Checkout phase.
In the event that the courier employee does not find anyone at the delivery address indicated by the User during the Checkout phase, Eleonora Bonucci S.r.l, directly or indirectly through the courier, will inform the User, who must contact Eleonora Bonucci S.r.l to fix the date of another delivery. The User is informed that, in the event that the Product is returned to Eleonora Bonucci S.r.l due to the impossibility of making the delivery, Eleonora Bonucci S.r.l will deduct the shipping costs and any customs duties from the refund.
For more details read: General Terms Of Sale