Shipment

ELEONORABONUCCI.COM carries out Worldwide shipments, as well as within Italy, through International Courier Service UPS, DHL and through courier BARTOLINI.

Please note, UPS and BARTOLINI will not deliver to P.O. Boxes. Shipping to Italy is free when you pay with credit card, paypal or bank transfer. shipping to Italy costs € 8,50 when you pay with cash on delivery.

We do apologize for the inconvenience but our shipping services to and from to Russia, Belarus and Ukraine are temporarily suspended. We are closely monitoring the situation and we will keep you updated on any further developments. For more details contact our customer care at customerservice@eleonorabonucci.com.

a) DDP o DDU SHIPMENTS

  • Countries where we offer DDP Service (Delivery Duty Paid): Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, South Korea, Spain, Sweden, USA.
  • DDU (Delivery Duty Unpaid) Countries outside of the UE are not subjected to the VAT tax on the price of the purchase, but are at the customer's expense import duties, local taxes and customs fees.

b) SHIPMENT FEES *

ALBANIA
€ 49,90
AUSTRALIA
€ 69,00
AUSTRIA
€ 24,00
BELGIUM
€ 24,00
BOSNIA HERZEGOWINA
€ 49,90
BULGARIA
€ 35,00
CANADA
€ 45,00
CANARY ISLAND
€ 39,90
CROATIA
€ 49,90
CYPRUS
€ 39,90
CZECH REPUBLIC
€ 29,90
DENMARK
€ 29,90
ESTONIA
€ 35,00
FINLAND
€ 35,00
FRANCE
€ 25,00
GERMANY
€ 24,00
GREAT BRITAIN
€ 29,90
GREECE
€ 39,90
HONG KONG
€ 20,00
HUNGARY
€ 35,00
ICELAND
€ 49,90
IRELAND
€ 35,00
JAPAN
€ 20,00
LATVIA
€ 35,00
LITHUANIA
€ 35,00
LUXEMBOURG
€ 24,00
MALTA
€ 39,90
NETHERLAND
€ 24,00
NORWAY
€ 39,90
POLAND
€ 35,00
PORTUGAL
€ 35,00
ROMANIA
€ 35,00
RUSSIAN FEDERATION
€ 59,90
SERBIA
€ 39,90
SLOVAKIA
€ 29,90
SLOVENIA
€ 35,00
SPAIN
€ 29,90
SWEDEN
€ 35,00
SWITZERLAND
€ 35,00
THAILAND
€ 69,00
TURKEY
€ 69,90
UKRAINE
€ 49,90
UNITED ARAB EMIRATES
€ 69,90
CINA
€ 69,00
SOUTH KOREA
€ 20,00
UNITED STATES
€ 10,00
ALL OTHER COUNTRIES
€ 145,00
 
 
FREE WORLDWIDE SHIPMENT FOR ORDERS OVER € 600.

SHIPMENT TO JAPAN ARE FREE FOR ORDERS OVER € 500.

 

SHIPMENT INFORMATION

a) SHIPMENT TRACKING

As soon as the merchandise is shipped, ELEONORABONUCCI.COM sends an e-mail with the tracking number of the shipment.

The customer can check the state of the shipment on couriers portal by typing the tracking number of the shipment in the proper field. In this way the precise and updated movements of the shipment will be shown. Otherwise an e-mail can be sent to customerservice@eleonorabonucci.com.

COUNTRY COURIER DELIVERY
Italy Bartolini 24/48 hours
Italy (Calabria, Sardinia, Sicily) Bartolini 48/72 hours
Eastern Europe + UK DHL Express Service 2/3 Working days
West Europe UPS Standard Service Up to 5 working days
Rest of the world DHL Express Service 2/3 Working days

b) SHIPMENT INSURANCE

The shipments of ELEONORABONUCCI.COM are free insured against theft and accidental damage. Once the shipment reaches its destination the insurance loses its validity.

When the goods are delivered, the customer is asked to carefully examine the package before signing the  effective receipt of the goods. The packages of  ELEONORABONUCCI.COM are carefully wrapped up with adhesive tape marked by the sign “ELEONORABONUCCI.COM”.

If the package looks like tampered or if the adhesive tape turns out not to be intact, the customer is asked to sign the receipt adding the words  “WITH RESERVATIONS”. Otherwise the customer can refuse the delivery.

If, for any reason, the shipment cannot be successfully delivered  to the address provided by the customer in the sales contract, the package will be returned to the sender at the customer’s expense. These amounts will be deducted from a potential refund due to the customer by ELEONORABONUCCI.COM.

c) SHIPMENT DATE

Orders are shipped from ELEONORABONUCCI.COM in Viterbo, Italy, from Monday to Friday, after the confirmation of the payment and the confirmation of the merchandise’s availability.

Orders carried out on Friday evening, Saturday and Sunday  will be shipped on Monday.

During sales or special promotions, processing may take longer.

Orders paid via bank transfer are shipped only after the transfer being credited on ELEONORABONUCCI.COM’s current account. 

Every ELEONORABONUCCI.COM’s shipment includes an official invoice  that declares the value of every single item in Euro.  Invoices for items in sales state the discounted prices.

 

d) US SHIPMENT INFORMATION

US Citizens and NON-US Citizens living in the US who import goods are required to pay import fees and taxes to the US government Customs Agency.
Private US Citizens and non-US Citizens living in the US who import Internet goods from abroad are required to have a Social Security Number and must give this number  to the express courier.
Non-US citizens who DO NOT have a US Social Security Number can provide a CBP - Customs Border Protection - assigned number. Generally it takes 10 working days.
For further information, visit the US government site for Customs Border Protection:
http://www.cbp.gov/
All orders from the ELEONORABONUCCI.COM website will be subjected to import fees outside of the European Economic Community and it is the Customer’s responsibility to comply with import regulations and pay import fees.
If the package is not successfully delivered to the Customer’s address, according to ELEONORABONUCCI.COM commercial agreement, the package may risk being sent back to Italy at the Customer’s expense including any import fees that may be assessed upon the re-entry to Italy. These fees will be deducted from any eventual refund.